Legal

Privacy Policy

NorthGrid Electrical Ltd  ·  Last updated: 3 May 2026

This policy explains how NorthGrid Electrical Ltd collects, uses and protects your personal data when you use our website or contact us. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

NorthGrid Electrical Ltd is the data controller responsible for your personal data.

Business name: NorthGrid Electrical Ltd
Registered address: 15 Welbeck Crescent, Bamber Bridge, Preston, PR5 6ST
Email: matt.foster404@gmail.com
Phone: 07572 862 559

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Personal Data We Collect

We only collect personal data that you provide to us directly. This happens when you:

  • Submit an enquiry or quote request through our contact form
  • Send us an email or WhatsApp message
  • Call us by telephone

The data we may collect includes:

  • Name — so we know who we are speaking with
  • Email address — to send you a written quote or reply to your enquiry
  • Phone number — to contact you about your enquiry
  • Postcode — to confirm we cover your area
  • Company name — if you represent a business (optional)
  • Details of your enquiry — including property type, service required and any notes you include in the message field

We do not collect any special category data (such as health information) and we do not knowingly collect data from children under 16.

3. How We Use Your Data

We use the information you provide solely to:

  • Respond to your enquiry or quote request
  • Provide the electrical services you have requested
  • Send you a written quotation
  • Contact you regarding your job or any follow-up questions
  • Issue invoices and maintain records required for our business obligations

We will not use your data for unsolicited marketing, and we will not add you to any mailing list without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

  • Legitimate interests (Article 6(1)(f)): Responding to your enquiry and providing you with a quote is in both your interest and ours. We have carried out a legitimate interests assessment and are satisfied this basis applies.
  • Contract (Article 6(1)(b)): Where you proceed with work, processing is necessary to perform the contract between us — including scheduling, invoicing and certification.
  • Legal obligation (Article 6(1)(c)): We may be required to retain certain records (e.g. financial records) to comply with our legal and regulatory obligations.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes outlined above:

  • Enquiries that do not proceed to work: We will delete your contact details within 12 months of your last contact with us.
  • Completed jobs: Records are retained for 6 years from the date of completion to comply with our statutory obligations (including HMRC requirements and electrical certification records).
  • Electrical certificates (EICRs, EICs, MWCs): Retained for the duration required by the relevant regulations — typically a minimum of 5 years for EICRs.

After the applicable retention period, your data will be securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell, rent or share your personal data with third parties for their own purposes.

Your data may be processed by the following third-party services solely to enable us to operate our business:

  • Web3Forms — if you submit our contact form, your enquiry is processed via Web3Forms' secure form submission service before being delivered to our inbox. Web3Forms acts as a data processor on our behalf. Their privacy policy is available at web3forms.com/privacy.
  • Email provider — your emails are handled by our email service provider as part of normal email infrastructure.

All third-party processors are required to handle your data securely and only in accordance with our instructions. We do not transfer your data outside the United Kingdom or European Economic Area.

7. Your Rights Under UK GDPR

You have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at matt.foster404@gmail.com.

Right of Access Request a copy of the personal data we hold about you (a Subject Access Request).
Right to Rectification Ask us to correct any inaccurate or incomplete data we hold about you.
Right to Erasure Ask us to delete your personal data where there is no legitimate reason to continue processing it.
Right to Restriction Ask us to restrict the processing of your data in certain circumstances.
Right to Data Portability Request a copy of your data in a structured, commonly used, machine-readable format.
Right to Object Object to processing carried out on the basis of our legitimate interests.

We will respond to all requests within one calendar month. We may need to verify your identity before processing a request. There is no charge for exercising your rights in most circumstances.

Right to complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO — please reach out to us first.

8. Cookies and Analytics

Our website may use basic, anonymised analytics to understand how visitors use the site (for example, which pages are visited most). Where analytics tools are used, they are configured to anonymise IP addresses and do not track individuals across sites or devices.

We do not use:

  • Marketing or advertising cookies
  • Social media tracking pixels
  • Any form of profiling or behavioural tracking

You can control or disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to use this website.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These include secure email handling, restricted access to business records, and using reputable third-party services that maintain their own security standards.

Whilst we take data security seriously, no method of transmission over the internet is completely secure. If you have concerns about sending sensitive information, please contact us by telephone.

10. Links to Other Websites

Our website may contain links to third-party websites. This privacy policy applies only to northgridelectrical.com. We are not responsible for the privacy practices of any linked sites and encourage you to read their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always show when the policy was last revised. We encourage you to review this page periodically.

Continued use of our website after a policy update constitutes your acceptance of the revised policy.

12. Contact Us

For any questions, requests or concerns relating to this privacy policy or your personal data, please contact us:

NorthGrid Electrical Ltd
15 Welbeck Crescent, Bamber Bridge, Preston, PR5 6ST
matt.foster404@gmail.com
07572 862 559